1.

A strategic imperative 5 Mar 2010
Ensuring that fee earners and partners fulfill their responsibilities from a knowledge contribution point of view is a task that has traditionally proven difficult for knowledge management (KM) professionals.
Back in 2006, in KIM Legal’s launch issue cover feature, interviewees commented on the ‘knowledge is power’ attitude, which was prevalent among lawyers at the time. This, combined with the constant pressure to complete billable activities, meant that updating a precedent or posting information to the knowledge repository were often far down lawyers’ list of things to do.
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2.

Case study: Reed Smith 26 May 2009
Finding a search solution for a rapidly growing network, especially in the law firm environment, is no simple task. Tom Baldwin discusses Reed Smith’s recent technology implementation, and how the characteristics of the new system are enabling lawyers to perform more effectively.
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3.

Ei cover feature: Are we a collaborative Europe? 19 Dec 2008
Research says yes, most see the value. The power, however, is with the users more than the technology, and managers and users are concerned about security.
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4.

Knowledge 2.0 – CRM and KM 19 Dec 2008
Knowledge management is becoming embedded in existing business processes. This is the first in a continuing series following KM to wherever it has gone.
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5.

Ei cover story: New knowledge management approach uses ‘artificial intelligence’ 3 Nov 2008
Expertise location no longer depends on people to update their databases. The AI approach leaves the job to technology.

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ei cover feature: Getting the most from your digital mailroom deployment 5 Jun 2008
The right approach to document classification directly impacts customer service delivery to give your mailroom organisation the advantage.

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7.

Share and share alike 26 Oct 2007
Mobile services provider O2 has implemented a collaborative solution to enable multiple business units to share knowledge in a rapidly changing business environment.
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8.

EI feature: Data quality 28 Aug 2007
Poor data quality can infuriate customers and staff alike. But organisations are, at last, beginning to put in place technology and processes to deal with the problem.
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9.

Case study: Nationwide 25 May 2007
Coffee, camcorders, conversation and PowerPoint. A practical approach to learning and capturing knowledge in Nationwide’s Property Services Department.
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10.

Opinion: Engagementisation or personalisement? 19 Mar 2007
There has never been a shortage of new technologies and trends to follow on the web. From the early days of Amazon’s personalisation engine, to new search algorithms, podcasts and social networking. They seem to be coming thick and fast, says Lynda Rathbone.
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