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Below expectation 1 Jun 2011
We’ve all become accustomed to the idea that information should be at our fingertips. In their personal lives, most people ‘just Google it’ to get the latest news, check movie times, compare prices, or find details on a new product. But that doesn’t necessarily work in the workplace where internal information assets can be massive and hugely complex, as well as more difficult to access.
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2.

See and you shall (not) find 1 Jun 2011
A survey of more than 2,000 directors and managers has found that enterprise search technology is falling short of expectations. Fifty-two per cent of respondents have said that they are unable to locate the information they need in an acceptable amount of time, using their own enterprise search tools.
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3.

Gurteen Knowledge: 10 Years in KM - Retrospective feature 22 Jun 2010
In a 2009 blog post1 Nancy Dixon discussed the different ways in which people conceptualise ‘knowledge’ and the subsequent impact on how knowledge professionals approach their work, including the premise of the strategies that they design and implement. Within this overview of conceptualisation, she touched upon examples such as ‘who in the organisation has useful knowledge?’, ‘how stable is knowledge over time?’, and ‘how can we tell if the knowledge is valid or trustworthy?’.
Dixon concluded that if the goal of KM was to leverage the collective knowledge of an organisation, then we have been ‘doing KM’ since the 1990s. “It has been a steep learning curve and we still have a steep curve head of us, but we are learning as evidenced by how our thinking about our strategies for dealing with organisational knowledge has changed and evolved,” she wrote.
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4.

Mixed fortunes 26 May 2010
The low-ceilings of The Thistle Westminster’s conference suite belied KM Legal 2010’s high ambitions to help delegates achieve the positioning of KM as the efficiency engine of their firms. The joint speakers for the first presentation, ‘Is KM fundamental to the future of the profession?’ gave listeners a trip down memory lane as to what life was like in City of London firms in the prehistoric days of knowledge management and professional support, followed by anecdotal evidence of how professional support roles in their firms have developed over time into large teams and very mature functions.
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5.

Risky business 26 May 2010
When it comes to IT-related buzzwords, the concept of information risk management is nothing new. Organisations have been tightening their security issues – and spending a lot of money on technology in the process – for years. Prominent drivers that immediately spring to mind for the initial influx include the introduction of Sarbanes-Oxley in 2002, and the emergence of e-mail as the de facto communication method for the forward-thinking organisation.
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6.

Challenging preconceptions: A hybrid approach 5 Mar 2010
Continuing her 'Challenging preconceptions' series, Cora Newell interviews John Alber of Bryan Cave's Client Technology Group, and examines the divergent development of KM in the UK and US.
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7.

Technology the enabler 17 Dec 2009
There is no doubt that technology and knowledge management (KM) have long been bedfellows. While it has often been easy to criticise KM practice as too technology driven, the need to manage information flow has generally ensured a place for KM practice, with technology not far behind. That need to get a handle on information has also only grown as e-communication and the internet have given employees access to often unmanageable quantities of information.
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8.

Case study: Clifford Chance LLP 30 Nov 2009
Sam Dimond and Cora Newell on the role of the KM professional in successfully deploying Web 2.0 tools.

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9.

The profile: David Fitch 26 May 2009
Stephanie Ramasamy chats to David Fitch about industry recognition, career drivers and what it takes to succeed in knowledge management in the legal profession.
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10.

News analysis: 'Fruitless' search affecting UK businesses 9 Apr 2009
Many UK organisations are only capable of searching around 50 per cent of the information that their employees need to complete day-to-day tasks, according to a recent study. Twenty per cent of respondents stated that employees still couldn’t search documents, and 30 per cent had difficulty with e-mail.
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