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Gurteen Knowledge: 10 Years in KM - Avoiding jargon 22 Jun 2010
At a conference recently, I noticed a participant had written on her feedback form that one of the speaker’s sessions was ‘nerdy’, but then as an afterthought she had written in brackets that the speaker wasn’t.
I found this rather amusing, as the speaker had done his best to tone down the techie aspects of his talk for the audience.
He was talking about social networking and at times had used words and phrases such as weblogs, blogging, ‘blogrolls’ and RSS [really-simple syndication] news feeds. So there certainly were some nerdy words in his presentation.
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WordPress 3.0 blogging software unveiled 22 Jun 2010
Wordpress 3.0, the latest version of the popular blogging software platform codenamed ‘Thelonious’, has been released. The new version of the open source content management system, which is powered by PHP and MySQL, includes support for multiple blog-sites for the first time and an ecommerce plugin. It also incorporates 1,217 bug fixes provided by 218 volunteers.
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The power of struture 22 Jun 2010
My last article, ‘When two worlds collide’ identified the two principal characteristics of the emerging forms of knowledge – as flow rather than documents, and as user generated, and user ‘curated’ content, rather than professionally generated and ‘managed’ content.
The core assumption behind the design of software tools to help people to cope with these new forms of knowledge is that algorithms, typified by Google’s ‘relevance ranking’, are the best (indeed the only) means to deal with the unimaginable quantities of information available. Without these sorts of powerful algorithms and the immense processing power of vast server farms, people would drown in the torrent of information, or be lost forever in a huge and uncharted sea of data.
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Game, set, match 21 Jun 2010
As knowledge management (KM) professionals, it’s easy to get so caught up in the design of strategies, systems, processes, taxonomies and a host of other tasks associated with managing knowledge-based activity and resources. In this way, the term ‘manager’ in KM is used more often as a verb than a noun. But, regardless of whether you are the sole KM resource in your organisation or part of a team, it should be both. An upper case ‘Knowledge Manager’ is a change agent; a lower case ‘knowledge manager’ is a functionary.
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When two worlds collide 25 May 2010
Even after all these years I suspect that, like myself, many people still have lots of questions to ask about what Web 2.0, Enterprise 2.0 and, of course, KM 2.0 are – and what the 2.0 means. No doubt the terms are also afflicted by the universal curse faced by knowledge managers, which is that they are liable to mean different things to different people.
Fortunately, doubt and uncertainty are essential parts of the new world of knowledge, which is emerging through the combination of new virtual connection technologies and new, less ideological ways of thinking.
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6.

Featured masterclass 5 Mar 2010
This masterclass will show you how to use content analysis techniques to turn the tables on the knowledge glut. The increasing volume of information flows becomes an intelligence advantage, rather than an overwhelming challenge.
The techniques, when learned, are simple and inexpensive, ideal for times when money is scarce. On the other hand, it will increase the value and productivity of work groups because they will be working with a much higher level of common knowledge.


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Thought leader: Knowledge briefs - The social value of knowledge 30 Nov 2009
First, let’s face it: there is *no way* to automate the creation of meaningful knowledge flows. Academic information scientists and AI proponents have been trying to crack the problem of automatic classification for more than 20 years, with little success, after wasting what must be hundreds of millions in dosh. People still mostly interact with sources using shot-in-the-dark word searches.
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8.

KM frontiers: Self-signifying knowledge - Part II 4 Nov 2009
In the previous article, I recounted my understanding (sense) of what Dave Snowden of Cognitive Intelligence told members of the International Society of Knowledge Organisation in May 2009. For me, his term, ‘self-signifying’, pointed not just towards the kinds of intelligence-analysis techniques that I have used for years, but it also began to bring into focus what had hitherto been a rather inchoate sense of something emerging in the world of Web 2.0, social networking and collaborative intelligence.
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KM frontiers: Self-signifying knowledge 1 Oct 2009
Both the arts and the sciences have come to be dominated by an endless process of interpretation and reinterpretation by more and more people with biases and vested interests. For the purposes of this article, interpretation is not used in the broadest sense, in which all sensory input is assumed to be interpreted and given meaning by the brain. In this sense, all facts are interpretations.
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10.

Case study: BDO Stoy Hayward LLP 26 May 2009
Mark Tilbury provides insight into the 12-stage rebuild of BDO Stoy Hayward’s intranet, highlighting the importance of sponsorship and engagement throughout the project.
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