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Gurteen Knowledge: 10 Years in KM - Retrospective feature 22 Jun 2010
In a 2009 blog post1 Nancy Dixon discussed the different ways in which people conceptualise ‘knowledge’ and the subsequent impact on how knowledge professionals approach their work, including the premise of the strategies that they design and implement. Within this overview of conceptualisation, she touched upon examples such as ‘who in the organisation has useful knowledge?’, ‘how stable is knowledge over time?’, and ‘how can we tell if the knowledge is valid or trustworthy?’.
Dixon concluded that if the goal of KM was to leverage the collective knowledge of an organisation, then we have been ‘doing KM’ since the 1990s. “It has been a steep learning curve and we still have a steep curve head of us, but we are learning as evidenced by how our thinking about our strategies for dealing with organisational knowledge has changed and evolved,” she wrote.
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Information risk 26 May 2010
Organisations face a range of threats, including information risks to business assets, so are therefore seeking to mitigate risk and deliver value in the face of such threats during turbulent economic times. At the same time, every organisation has a vision and objectives that it needs to deliver in the face of such issues.
Information is the currency of the modern organisation. It should be valued and managed as carefully as any other corporate resource. But what happens if the value of information is not recognised by the organisation? What if the risks and threats arising from the poor management of information are dismissed as unimportant? What risk does this present to successful service delivery?
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Case study: Norton Rose 15 Sep 2009
I was recently tasked with a project and given the brief “we want you to implement a WCMS [web content management system] and redesign the intranet to make it work for us”. My initial response was to think ‘what a great opportunity to do what I have always wanted – build a new intranet from scratch, with a user-friendly WCMS, and provide lots of user-focused dynamic content. That is the model that I believe we should aspire to, so that is what we need’.
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Last word: Fast returns justify BPM when money's tight 4 Mar 2009
You can always justify spending money when it saves money. The sooner the better in the current climate.
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French cooking: Knowledge management à la cuisine gourmet 19 Dec 2008
A pioneer in artificial intelligence tells of the slow but steady rise of KM in France.
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Masterclass part II: prediction markets 10 Mar 2008
Knowledge sharing and collaboration tools are driving interest in prediction markets. Historically organisations have difficulty getting the 'truth' out of employees regarding critical business questions like 'how soon will this product be ready to go?'.
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Open innovation models and the role of knowledge brokers 29 Feb 2008
The movement from internal R&D to external connect and develop opens the door to companies - large and small - to reach beyong their core competencies to remain competitive in an increasingly complex, uncertain and changing environment. This report explains the phenomenon, the process and provides examples and case report.
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The Knowledge: Tom Davenport 29 Feb 2008
Best remembered for his role in the development of business process reengineering and many of the other 'big ideas' of the past two decades, Tom Davenport is an icon in business thought leadership around the world whose credibility in the business community bridges the gap between knowledge management and business executives.
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Ramon Barquin - Debt to librarians 17 Dec 2007
Marian the librarian has come a long way from the fictitous River City, Iowa in the play Music Man. Librarians are key connectors between those who need to know and those who know.
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10.

The knowledge: Debra Amidon 3 Aug 2007
Debra Amidon is arguably one of the most original and prolific writers and thinkers studying knowledge innovation zones – and much, much more. By Graeme Burton.

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