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News: Productivity drain 30 Jun 2011
Collaboration and social tools designed to increase productivity are costing businesses £57.8bn per year in lost productivity.
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News: Cloud comfort 30 Jun 2011
The cloud is creating a greater sense of capability and collaboration, which could result in contractual and operational ambiguity, according to research by the Cloud Industry Forum.
Published in the third of a series of white papers scoping cloud adoption attitudes and trends, the findings point to a transformation in the way that IT services are procured. It shows that end users seek comfort, reliability, control, integration and security of hosted services.
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Playing battleships 1 Jun 2011
Although there has been change, in that clients are using social media more, I don’t think they expect law firms to communicate with them in this way, just yet. Clients probably see solicitors as a little slow on the uptake in this area – they’re not going to be jumping onto social media overnight.
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Knowledge reborn 10 May 2011
The concepts and practices of knowledge management (KM) have been in existence much longer than the term itself. Indeed, one might argue that KM has been happening since our ancient ancestors started drawing on cave walls. The more recent history, however, has been shaded with a number of struggles. Over the past two decades in particular, KM work has acquired something of a bad reputation.
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Slimming down 10 May 2011
The new reality for all organisations, whether public or private, is that all business processes need to be optimised.
With the world economy contracting by three per cent in the next 18 months every organisation must manage information as an asset throughout its operations, developing leaner information processes to deliver better intelligence. This will underpin the retention of competitive advantage during tough times.
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Eight questions: Part III 1 Mar 2011
It’s been about fostering a better understanding of the people and behavioural sides of KM. There are two books that are a must-read for anyone in this area. The first is Drive: The Surprising Truth About What Motivates Us by Daniel Pink. In a nutshell he says that we need to be careful about how we reward people because, by and large, rewards don’t work.
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Eight questions: Part II 1 Mar 2011
What we have seen is the mainstreaming of social media tools supporting KM. There’s a higher level of acceptability and acceptance and a growing expectation amongst employees, who want to see some of those features available within their organisations as well as operating outside the boundaries. I’m seeing organisations rehabilitating their strategies in order to formally embrace social media and Web 2.0.
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Beyond bookshelves 1 Mar 2011
If you search the internet for ‘future of libraries’ or ‘changing role of librarians’ you will read a lot of comments about books disappearing from shelves; about archives of information no longer being accessed; and users wanting to find all their information online. Ask a librarian and they will agree that there is a shift in the information needs of library patrons. What you will also hear is that there is a continuing role for the libraries in public, corporate, government and other environments.
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Making sense 1 Mar 2011
In the early days, social tools (blogs, wikis and the like) tended to be called social networking or social computing but as these tools entered the corporate realm, the dominant name became social media.
More recently, social tools have been widely adopted within organisations and called Enterprise 2.0 to set them apart from their use on the web and the realm of Web 2.0.
Back in 2007, I was one of the first to talk about social KM – using social tools to help manage and share knowledge.
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10.

At the helm 23 Feb 2011
In the 1990s the role of chief knowledge officer (CKO) began to emerge. One motivator for this was to differentiate the role from chief information officer or head of IT as a way of emphasising that KM is not principally about IT. At KPMG, for example, Ian McBride became the first incumbent in the newly created CKO role in Australia in 1998. At that time he reported to the chief operating officer and also had a dotted line relationship to KPMG’s global CKO in Boston.
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