denotes premium content | Mar 16 2010 Feature
posted 17 Dec 2009 in Volume 13 Issue 4
KM measurement Part III
In the past two issues of Inside Knowledge, Robert Hoss and Art Schlussel have demonstrated how to set in place a strategy for measuring knowledge management maturity, plus provided some common metrics that can enable organisations to get started. In this final instalment, they discuss how to act on the outcomes of those metrics – including some of the activities in place at the US Army.
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