denotes premium content | Jul 4 2009 Feature
posted 3 Nov 2008 in Volume 12 Issue 2
Ei feature: Four of BPM’s top leaders answer ‘Whatever happened to BPR?’
My primary hope for process management is that it will become embedded in the everyday and long-term behaviours of organisations around the world. It needs to stop being viewed as a fad (actually, a series of fads), and begin to be viewed as an essential aspect of organisational structure and management. If it’s a fad, organisations won’t use process management to constantly and consistently improve how they do their work on behalf of customers. – Tom Davenport
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