Jerry’s big report

When Inside Knowledge special correspondent Jerry Ash casually mentioned that he was writing a book on the next generation of knowledge management (KM), we could barely contain ourselves. Having read with admiration his hugely popular case reports for Inside Knowledge, we knew we had to persuade him to publish his book as an Ark Group special report – and quick.

That was just a few months ago. In characteristic Jerry fashion, the book has now been completed – and it is certainly comprehensive – proof-read, laid out and is now ready and waiting at the printers.

The report distils much of the knowledge generated by top practitioners on Jerry’s Association of Knowledgework KM portal and includes the ideas, thoughts and opinions of experts as diverse as Stephen Denning, Debra Amidon, Richard Cross, David Skyrme and Karl-Erik Sveiby.

Jerry’s report has already been eagerly consumed here and we knew that we would not be the only ones excited at the prospect, but the level of interest has astounded even us. Already, the volume of pre-orders have made it one of the most popular reports ever published by Ark Group and the first print run is in danger of selling out already.

In truth, such is Jerry’s popularity that I suspect he could have written about almost anything – ‘A History of the Bolivian Navy, 1812-1914’, for example – and it would still have been quickly snapped up. So, if you’re a big fan of Jerry’s, you’d be advised to move fast. It is arguably the best report on KM Ark Group has ever published and a fine tribute to a fine writer.

Features

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Masterclass: E-learning strategy Free
Oliver Schwabe presents an in-depth three-part masterclass for creating a corporate-wide e-learning strategy.

Case study: ICICI Bank Free
ICICI Bank has grown six-fold since its KM strategy was established in 2000, making it the second biggest in India today. But that strategy has been robust enough to grow with it. Central to ICICI Bank’s success has been its flexible, innovative methods, and a plethora of KM tools that were cannily marketed to staff from the very start. By Deepa Prabhu.

Feature: Next generation KM Free
Jerry Ash follows the evolution of knowledge management, from the tail-end of the industrial revolution all the way up to the ‘knowledge revolution’ that is already underway.

Case study: Lucent Technologies Free
Putting the right answers in-front of technical support staff can give a technology company a key competitive edge. By Simon Walker.

Regulars

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No company is capable of stimulating and capitalising on innovation on its own. Each must close the gap between itself, its customers and its partners, making every effort to collaborate effectively. That was the underlying theme at IBM’s recent Business Leaders Conference.

Thought leader: David Gurteen Free
I cringe every time someone who talks or writes about knowledge management (KM) starts by apologising for the name or criticising it in some way...

The knowledge: Debra Wallace Free
By creating collaborative learning environments where knowledge is routinely created, managed and used, Deb Wallace is helping us unlock our collective intelligence. Sandra Higgison finds out how her experiences in the private sector and academia are shaping her approach.

KnowledgeWorks Free
Just this once, I’m breaking my rule and writing in the first person. You see, I am an ‘old school’ journalist who still believes the writing isn’t about me; it’s about the people, the subjects, the events. But in this case, ‘I’ am part of the story…