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  The original knowledge-management publication
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Intranet Strategy & Governance
Author: Audrey Scarff
Year published: 2009
Pages: 147
ISBN: 978-1-906355-61-6
Price: £245 (£7.50 p&p)

 

Download table of contents and introduction

 

Is your intranet meeting the changing needs of your employees?

The growth of networking tools like LinkedIn, Facebook and Twitter make it clear to see how with the right applications it is easy to engage people in knowledge sharing and collaboration.

But does your intranet facilitate the same kind of interaction? Does it engage employees in sharing valuable knowledge, and offer them intuitive access to information that enables greater productivity and efficiency.

Intranet Strategy and Governance guides you through the requirements of implementing an engaging intranet, one that will meet those goals, key business objectives and lay the basis for continued development:

  • Building the team: allocating roles and responsibilities, establishing accountability;
  • Developing a flexible strategy that meets current business needs but is adaptable to account for the unstable business climate;
  • Gaining senior management buy-in;
  • Gathering data on employees’ information needs;
  • Bridging the gap between what you have and what you need to make employees more productive;
  • Ensuring employees understand how to use the intranet effectively. Putting the right training in place and successfully communicating the purpose of your intranet;
  • Using metrics to monitor the success of your strategy and addressing the failings; and
  • Gathering feedback to ensure the on-going evolution of your intranet.

Intranet Strategy and Governance draws heavily on real world examples and best practice. Learn from the mistakes and successes of organisations including:

  • McDonald’s;
  • Cancer Council;
  • IBM;
  • Jetstar (a Qantas company);
  • British American Tobacco;
  • BT; and
  • Churchill Capital.

As well as expert opinion from Silvia Cambié, author of International Communications Strategy –Developments in Cross-Cultural Communications, PR and Social Media and David Coleman, founder and managing director of Collaborative Strategies.

The report also includes a basic toolkit for getting the strategic planning process started.

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