With the emergence of web 2.0, many intranets are now moving from a publication model to a collaboration model, and the entire organisation assuming the responsibility for content.
This has a profound impact upon the way intranets are designed and managed and how the usability of the intranet is assessed.
Intranet Usability and Re-design is specifically written to help you overcome all of these challenges and satisfy the changing demands on this vital organisational tool.
Subjects covered include:
- Techniques for conducting a comprehensive usability assessment taking into account both organisational needs and employee preferences;
- Examining content, information architecture and navigation by assessing the efficiency of task completion.
Assessing the value of an intranet
- Assessing an intranets contribution to an organisation;
- Measuring return on investment;
- Assessing the cost of achieving the same outcomes through alternative methods (face to face communications, increased use of shared areas etc);
- Identifying where costs can be reduced (inefficient processes, compromised content quality leading to poor decision making);
- Building a case for further investment and development;
- Expert reviews and stakeholder interviews that can be used for assessment.
Redesigning an intranet
- Avoiding the ‘redesign cycle' where cosmetic improvements are made without addressing the fundamental issues of content management;
- How to ensure improved performance;
- Exploring the options around redesign ranging from cosmetic tweaking to complete overhaul including the introduction of a new content management system and a manual migration of content;
- Taking a metrics based approach to decision making for intranet redesign.
Measurement and monitoring
- Benchmarking hardware, software performance, processes and content quality;
- Using readability measures for intranet content quality;
- Split testing original and improved designs and approach to managing intranet content;
- Employee engagement measures and solicited and unsolicited feedback;
- How to conduct a periodic structured review of the overall quality of the intranet;
- An examination of techniques such as peer reviews, content rating and user satisfaction surveys.
Training and support
- How to train content managers, editors and authors;
- Providing end user training;
- Supporting users in the use of the intranet;
- Examples of effective and efficient training and support methods;
- Educating on the intranet strategy, roles and responsibilities;
- Managing change: Focussing on improvement instead of change!
This valuable resource will help you guarantee your intranet continues to deliver the productivity boost and competitive advantage it was originally designed to.
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