Editor's letter

Feature
IK cover feature: New challenge for knowledge management
KM usage has grown substantially, but it now faces a daunting generational barrier to knowledge transfer.

Feature
The knowledge: David Gurteen
He’s the king of knowledge cafés. The model of knowledge sharing. The architect of the world’s most friendly knowledge website. Host to online discussion forums. Author of a monthly newsletter, now in its eighth year, with a subscription list of 15,000 people in 154 countries. He is one of the world’s most respected knowledge experts.

Feature
Masterclass: Part one
A knowledge manager uses first hand experience to help first-time knowledge leaders establish a KM programme.

Regular
The last word: Understand human aspects before adopting e-mail technologies
Times columnist provides advance thoughts on e-mail management in preparation for her one-day masterclass in London

Regular
Comment: Knowledge and information exchange places on the value scale
The knowledge monopoly has come to an end but the world is bursting with new ideas in knowledge, which need to be exploited.

News
News: New web resource for innovative health services
A NEW Web resource that enables users to learn, share and adopt innovations in the delivery of health services has been launched by the US Agency for Healthcare Research and Quality (AHRQ). The Health Care Innovations Exchange, an initiative by the federal government’s repository for successful health care innovations, includes useful descriptions of previous attempts that have failed.

News
News: Lack of training in e-communication
Information overload is a major challenge, and the situation is likely to grow worse, with few organisations providing communications training, according to recent research by the Institute for Corporate Productivity (i4cp)

Feature
ei cover feature: Getting the most from your digital mailroom deployment
The right approach to document classification directly impacts customer service delivery to give your mailroom organisation the advantage.

Regular
Thought leader: Should it be wisdom – not knowledge – management?
The actKM worldwide forum has been debating whether it’s time to extend KM into wisdom management.
Joe Firestone thinks the definitional ambiguities of KM would be far exceeded by those of wisdom management (WM), making it an unproductive endeavour. Steve Denning believes there is already a growing literature and service provision in the field of WM, citing the work of Dorothy Leonard and Gary Klein.

Feature
Lisbon strategy: Mad dash to the finish line
Ultimate success will depend on the sustainability of implementations over the next 18 months.

Regular
The Gurteen perspective: Cut the hype
A while back I received an e-mail from the secretary of a well-known UK management consultant, who asked if I would consider adding the consultant to the set of people profiles I have on my website.

Regular
Book review: Exodus to the Virtual World: How Online Fun Is Changing Reality
Imagine a future where 40 per cent of real economic production (GDP) is generated in a virtual world people call their ‘actual home’; (new world) interaction informs public policy in the real (old) world; life is fun; relatively inexpensive; and a common shared purpose exists.

News
News: UK colleges support emerging knowledge economies
A NEW study by Warwick University shows that 53,000 international students study at UK colleges – with Chinese and Indian students topping the league.