Inside Knowledge Magazine /Knowledge Management Magazine Archive
Volume 10 Issue 10
The internet revolution
Back in the heady days of the late-1990s, when the internet was going to take over the world (even if you had to dial-up to access it and could only ‘surf ’ at an anaemic 56 kilobits per second) idealists claimed that it would break down national and ideological barriers, bring an end to authoritarianism and provide sundry other liberty-enhancing benefits.
By now, therefore, we should have witnessed great people’s revolutions in North Korea, Turkmenistan, Burma/Myanmar, Equatorial Guinea and many other places where debate on anything more controversial than the merits of the local teenage music celebrities is carried out in whispers, if at all, rather than in public squares or online forums.
In those countries, most people still lack even limited internet access: their governments prefer to maintain control the old-fashioned way by restricting access to all information. Allowing people to use the internet is therefore a major policy no-no.
Yet even in many countries that have embraced the information revolution, many governments only want it to go so far and have sought different ways to impose controls – often with technology supplied by companies in the ‘free world’. Sometimes, their aims are legitimate; when the internet is used to plan or perpetrate major crimes, for example.
But often the action seems to reflect governmental self-interest. In liberal Malaysia, for example, if you are deemed to have insulted the King or the national religion online the authorities have indicated that anti-terror legislation could be invoked against the perpetrator. That may result in indefinite detention without trial.
And there’s nothing unique about Malaysia.
China has its ‘great firewall’ (albeit one with many holes) while in America and Europe, there is recurring pressure to step up monitoring and control, too. For example, in regulations stipulating how long internet service providers must keep information on their customers’ browsing habits – information that may be used in evidence at a later date, perhaps.
Far from heralding a utopian new era, governments of all hues have sought different ways to restrict the power and influence of the internet. They may be fighting a losing battle, but it will be some time before a victor can be declared.
The knowledge: Debra Amidon
Debra Amidon is arguably one of the most original and prolific writers and thinkers studying knowledge innovation zones and much, much more. By Graeme Burton.
Masterclass: Change management
Andrew MacNeil has more than ten years experience in change management with drinks giant Diageo. In the first of a two-part masterclass, he introduces the subject and just what it is that makes change management so challenging.
Case report: HP Services Consulting & Integration, pt two
This narrative was told to Jerry Ash during interviews for the case report on Guerilla KM. It is presented here in Gents own words. By Andrew Gent and Jerry Ash.
Case report: HP Services Consulting & Integration, pt one
Guerrilla knowledge management may be an unconventional and imperfect approach, but it does provide fast and cheap innovation. By Jerry Ash.
EI workshop: Master-data management, part IV
In todays data-integration mix, where does master-data management fit in? By Mike Fleckenstein
Cover story: Loud and clear
The cult of youth is being replaced with a realisation that older staff can boast much more experience and corporate knowledge. How can organisations pass that knowledge on when such experienced staff leave or retire?
Book review: Knowledge Creation and Management
ANYONE WHO has worked in knowledge management (KM) for any length of time will probably have a well-thumbed copy of Harvard Business Review on Knowledge Management somewhere on a shelf. By Tom Knight
Opinion: Just say no! (please)
When youre searching for something elusive, sometimes it would be nice to be told it simply isnt there. By Lynda Rathbone.
Knowledgeworks: KM for franchisers
Is knowledge management applicable to an atomised business such as franchising? Not just applicable, but essential. By Jerry Ash.
The Gurteen perspective: Conference time
I recently chaired the Ark Groups KCUK conference in London for the second year and, as with all conferences in which I am involved, I wanted to make it as interactive and engaging as possible.
Case study: Welsh Assembly Government
Knowledge management is actively thought about and discussed at the Welsh Assembly Government, thanks to its comprehensive KM tools. By Galvin Doyle.
Last word: Ghosts in the machine
You dont give a key to your house or office to just anyone, so why are many organisations still unaware of the information risks posed by privileged accounts and passwords?
EI cover story: Web 2.0
Web 2.0 is changing peoples expectations of the web experience. Increasingly, users expect every website to be more like Facebook or Amazon, but meeting such high expectations on a modest budget is a major challenge.
EI case study: Open University
The Open University is midway through a major enterprise content-management software implementation, but already there are many lessons that can be learnt. By Jed Cawthorne