Inside Knowledge Magazine /Knowledge Management Magazine Archive
Volume 2 Issue 1
An Anthropological Approach
Observing employees going about their day to day tasks is an important way of externalising tacit knowledge, just one of the ways in which anthropology can make a significant contribution to the implementation of Knowledge Management. By Patricia Burke, founding director of Workspace International.
It is in the timing: Humour, improvisation and the capture of tacit knowledge
Although much has been written about tacit knowledge, workable approaches to its capture are still few and far between. Here Roger Evernden suggests that humour and improvisation may be the missing links between tacit knowledge and the creation of intellectual assets.
The Hidden Cost of Knowledge Management
Although companies are fawning over KM as an answer to all of their shortcomings, Richard Gaunt believes that many are still ignoring the hidden cost, namely, the human resources needed to implement the technical side of a knowledge solution
The Internet Connection
While the debate over the extent to which Internet technology will prove to be an effective conduit for KM continues, Siemens Nixdorf believe they have found the perfect application. European Information Manager Anne Jubert believes that effective Information Management may be the key to successful Knowledge Management.