Knowledge and information management (KIM) has long held an awkward position in the public sector. Initially it rarely fell to a specific owner or department and even now is often viewed as a passing (or past) fad.

The reality, however, is that many organisations, public and private sector, have gained massive value and significant productivity increases from implementing a successful KIM strategy – and so can you.

Knowledge and Information Management in the Public Sector looks in-depth at practices that work, at proven solutions that can be implemented at your organisation.

The report looks at how you can:

• Gain buy in from senior management AND employees (proven methods for selling KIM internally);
• Solve security issues surrounding the sharing of knowledge and information;
• Capture vital tacit knowledge from employees. Particularly with regard to those approaching retirement or redundancy where key skills and hard to learn expertise may be lost;
• Conduct a knowledge audit and assign values to your existing knowledge assets. Discussing methods including: competency analysis, surveys, process mapping and structure interviews;
• Support existing communities of interest/practice; and,
• Implement all of these methods and strategies on a shoestring budget.

These are just a few of the key skills, strategies and approaches shared in this Ark Group report written by CILIP president and former head of information for the home office, Peter Griffiths.

Knowledge and Information Management in the Public Sector is a highly practical guide to managing knowledge and information assets to improve process, aid policy making and increase productivity.