denotes premium content | Aug 22 2008 Feature
posted 1 Oct 2007 in Volume 11 Issue 2
Customer centric content management
Organisations create huge amounts of customer-facing content and are putting much time and effort into managing their customer relationships. Yet content remains locked in silos and does not provide maximum value to customers because it is not easily discoverable, lacks consistency from one silo to the next and is limited in terms of implementation and value.
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