denotes premium content | Oct 11 2008 News
posted 21 Jul 2008
Social software lacks system, administrative services
SOCIAL SOFTWARE technologies can improve collaboration and networking within and beyond the enterprise, but a general dearth of system and administrative services brings greater long-term risks, as customers look to extend from workgroup installations to enterprise-wide deployments, according to research by CMS Watch, a vendor-independent analyst firm that evaluates content technologies.
“Once you get beyond the experimental or pilot stage, certain services like configuration management, information lifecycle management, clustering/failover, back-up/restoration, multi-instance management, and internationalisation become critical to long-term application viability” notes CMS Watch founder Tony Byrne. “Yet those are the very areas where most social software tools fall down, even ones from established vendors.”
The findings come from Enterprise Social Software Report 2008: Networking & Collaboration Within and Beyond the Enterprise, released by CMS Watch. This report evaluates 20 major social software suppliers, based on extensive technology research and customer interviews. The 300-page report also provides a breakdown of common usage scenarios to help customers select the right social software technology for their enterprise.
To review a free, 20-page sample of the report go to www.cmswatch.com/Social/Report/.
