denotes premium content | May 21 2013 Inside Knowledge Magazine /Knowledge Management Magazine Archive
Volume 2 Issue 4
Features
An Expedition to the Knowledge Summit
Implementing a Knowledge project in any company is bound to be a voyage of discovery. Organizations will often detect aspect of their corporate identity, culture, information gathering techniques etc. that they never even knew existed. Here, Sunil Sharma plots the course of events within the geoscience discipline of Texaco UK.
Knowledge Capture and Sharing in Support of Continuous Adaptation and Innovation
Cap Gemini knows that Knowledge Management implementation means better service for customers. Here, Gerard Hutchings, Geoff Smith and Kevan Abley show how Knowledge capture is built into key business processes to ensure that knowledge assets are always kept up to date. Push technology in the organisation makes it possible to stay on top of the massive volume of information about products, competitors, markets and clients. Key to Cap Gemini success are Knowledge Editors. They are the focal point for capturing and maintaining best practice knowledge. Through they are vigilance and constant look out, important or relevant insights i.e. the best information can be edited, disseminated, classified and shared with the right people.
Learning from History
The rail, telephone, electrical, and banking infrastructures in the United States, which emerged in the late 19th and early 20th centuries, may provide a number of useful insights into the nature of the emerging infrastructure surrounding information and knowledge management. In this article, Jeffrey Kenyon identifies some specific lessons from those industries in the areas of leadership, technology, and economics, and examines how they may inform current knowledge management efforts.
Making the connection between the mind and the database
As winner of last years Knowledge Access and Capture award, Lotus Development has seen some real business returns from the successful implementation of its knowledge base. The system has been widely accepted throughout the company as the source of customer reference material. Staff naturally contribute and use the knowledge contained there to focus marketing drives and support individual sales campaigns worldwide. Gavin Lennox and Ian McNairn consider the lessons learned about how to build a successful knowledge management architecture, and describe how the customer knowledge base is working a year on from the award.
Once Upon a Corporate Time. The role of stories in organisational learning.
Sometime reality is too complex.. Stories give it form. Jean Luc Godard. As we are bombarded by the fast moving pace of the Information Age, we should not forget the past and what it has taught us over centuries; the power of stories for learning. Here Michael Reilly, Trisha Matarazzo, and William Ives translate Once upon a time to a business level and reveal the use of stories in the workplace.
