Tackle key information challenges head-on to continue delivering the services that are required in a shifting information landscape.

The ultimate strategic guide to understanding and implementing cloud computing within your organisation.

Understand your rights and responsibilities in dealing with a variety of FOI requests.

Ensure your KM projects work successfully through the effective alignment of people, process and technology at each stage.

Innovative talent management solutions for the 21st century organisation

Gain unique insight into how you can successfully use balanced scorecards to drive your performance agenda, deliver better value, reduce inefficiencies and make real performance improvements.

Identify and develop the most talented, inspiring and successful knowledge leaders within your organisation.

Up-to-the-minute best practices and guidance from leading KM experts for delivering cutting-edge KM within your firm.

A roadmap to help healthcare organizations understand BI and its benefits from a strategic and business perspective particular to the healthcare industry by providing valuable and innovative examples of BI applications for improving clinical, financial and operational success.

A practical framework illustrating how to cultivate a culture of best-practice compliance and ethical behaviour throughout your organisation.

A practical, how-to guide, packed with key strategies and realistic advice to help you prepare for and manage organisational crises.

Breaking down the key requirements of the Data Protection Act into bite-sized portions this report provides practical guidance to aid compliance.

Gain valuable behind-the-scenes access to the successful complaint management strategies of leading public and private sector organisations

Tailor your online strategy to deliver more engaging and effective services to the community.

Whatever the reason for implementing knowledge management (KM) in your organisation you must have a clear understanding of the many factors that will affect its success as a project.

Expert guidance and insight into current and future best-practices and tools to assist you in delivering successful change initiatives.

A flexible tool that will allow you to scan, assess and develop key information risks into core business intelligence.

Implement an engaging intranet that meets your key business objectives and lays the basis for continued development.

Ensure your intranet delivers the productivity boost and competitive advantage you set out to achieve.

Streamline business processes, cut waste, boost competitive advantage and improve knowledge-sharing within your organisation.

Up-to-the-minute case law and guidance on the internal issues of employee e-mail, web and social media use and advertising and marketing online.

The definitive, no-nonsense guide to preventing knowledge loss in your organisation.

Implement successful information intelligence management (IIM) initiatives to drive productivity and improve innovation and decision-making.

A complete toolkit packed with real-world case studies for delivering successful KM.

Improve brand strength, competitive advantage, risk management and productivity by having a good grasp of key issues in relation to social media and by integrating a tailored social media strategy.

Establish an effective records retention and disposal strategy in your firm that is integral to every business process.

In this new technologically-enabled landscape, and in the face of budgetary and staff cuts library and information services are expected to deliver greater value internally and externally and collaborate with other business support functions like never before.

Learn how to secure and manage a successful, low risk contract that suits the needs of your firm.

Benchmark your strategies and ensure you continue to deliver the services that are required while demonstrating your vital and integral role in how your organisation operates.

Key strategies to boost profitability and develop a more motivated, productive and successful workforce.

Public Sector Intranets is a unique guide to the particular challenges faced by those who develop, implement and manage intranet sites for public sector organisations.

Separating fact from rumor, this report will help you add value, aid compliance and reduce risk.

Evidence-based KM models and tools to improve KM decision-making and drive performance.

A practical guide to getting the most out of social media as part of an integrated, low cost recruitment strategy.

This essential report provides valuable information on the key applications available today in a straight forward, commercially relevant manner. Applications including Flickr, YouTube, Wordpress, Typepad, ooVoo, Libsyn, seesmic, Twitter, FriendFeed, Facebook, MySpace, Meebo, Jaiku, Pownce, Second Life, there.com, Club Penguin, and Habbo Hotel, inter alia.

Acting as a road-map for those wanting direction and advice on an emerging and fast moving sector, this report will also provide tips and “how-to” advice that will benefit those new to the area, as well as those with experience in the field

Develop a customised, best-practice social media marketing strategy that will drive sales within your business.

A comprehensive guide to the legal risks and challenges created by the use of social media in the work place.

Ark Group’s Strategic Futures Planning report aims to provide managers, planners and strategists in public sector organisations with more information about futures planning efforts, why they are useful, and what needs to be considered in putting together a futures initiative.

Gain valuable insight into the common pitfalls and award winning strategies of those currently taking on specific challenges in the rapidly changing and complex area of internal communications.

Cost effective methods that will help you save time, increase efficiency and dramatically improve the response of your organisation in the face of disaster.

A complete framework for developing an effective information management strategy.

Implement key strategies proven to make e-mail use more efficient and effective and save your firm thousands in lost time and productivity.

Essential techniques and tools for transforming your website into a best-practice business resource.

Maximise efficiency, reduce costs and optimise employee productivity through enhanced information sharing capabilities.