In a tighter economy, organisations closely scrutinise all costs and initiatives to ensure money is being well spent. Knowledge Management (KM) may well come under the microscope, especially where expensive technology has been bought but no real return on investment is being seen.
Written by Stephanie Barnes, Aligning People, Process and Technology in KM provides a complete toolkit and roadmap to ensure that these critical elements are aligned from beginning to end, ensuring the success of your KM initiatives.
Key topics covered include:
- Integrating people, process and technology for successful KM;
- Recent trends in KM and KM technology;
- The key benefits of specific types of KM technology – business intelligence, CRM systems, incident management software, learning management, expertise location, content management, document and records management, search technology, portal technologies, workflow technologies, social networking and blogging software, and collaboration;
- The key risks associated with knowledge management;
- Aligning KM with organisational processes and business objectives;
- A knowledge management roadmap - the eight phases of the knowledge management program process;
- Key requirements for KM success and ROI;
- How to prepare a change management plan for effective implementation of new KM projects; and
- Establishing KM Governance.
This report contains 13 case studies from international organisations including; Ontario Council of Agencies Serving Immigrants, Osler, Hoskin & Harcourt LLP, ICICI Bank, ConocoPhillips, Bovis Lend Lease and many more – featuring KM initiatives that have both worked and those that have failed, including:
- Migrating to a commercial off the shelf solution in a sustained knowledge management environment;
- Facilitated knowledge sharing;
- Creative solutions in knowledge transfer;
- Locating information in a timely manner to reduce the impact of system outages;
- Different approaches to implementing an ECM platform;
- Implementing a ‘community of purpose‘ program;
- Microsoft SharePoint as an intranet solution;
- A portal project to increase agility, flexibility and capability in the core competency areas of communications and collaboration; and
- Collaboration and knowledge sharing across international offices.
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