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This has a profound impact upon the way intranets are designed and managed and how the usability of the intranet is assessed.

Intranet Usability and Re-design is specifically written to help you overcome all of these challenges and satisfy the changing demands on this vital organisational tool.

Subjects covered include:

Evaluating usability

• Techniques for conducting a comprehensive usability assessment taking into account both organisational needs and employee preferences;
• Examining content, information architecture and navigation by assessing the efficiency of task completion.

Assessing the value of an intranet

• Assessing an intranets contribution to an organisation;
• Measuring return on investment;
• Assessing the cost of achieving the same outcomes through alternative methods (face to face communications, increased use of shared areas etc);
• Identifying where costs can be reduced (inefficient processes, compromised content quality leading to poor decision making);
• Building a case for further investment and development;
• Expert reviews and stakeholder interviews that can be used for assessment.

Redesigning an intranet

• Avoiding the ‘redesign cycle' where cosmetic improvements are made without addressing the fundamental issues of content management;
• How to ensure improved performance;
• Exploring the options around redesign ranging from cosmetic tweaking to complete overhaul including the introduction of a new content management system and a manual migration of content;
• Taking a metrics based approach to decision making for intranet redesign.

Measurement and monitoring

• Benchmarking hardware, software performance, processes and content quality;
• Using readability measures for intranet content quality;
• Split testing original and improved designs and approach to managing intranet content;
• Employee engagement measures and solicited and unsolicited feedback;
• How to conduct a periodic structured review of the overall quality of the intranet;
• An examination of techniques such as peer reviews, content rating and user satisfaction surveys.

Training and support

• How to train content managers, editors and authors;
• Providing end user training;
• Supporting users in the use of the intranet;
• Examples of effective and efficient training and support methods;
• Educating on the intranet strategy, roles and responsibilities;
• Managing change: Focussing on improvement instead of change!

This valuable resource will help you guarantee your intranet continues to deliver the productivity boost and competitive advantage it was originally designed to.